92pjr Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1. Introduction & Scope

This Privacy Policy ("Policy") describes the data practices of 92pjr ("92pjr", "Platform", "we", "us", "our") in connection with the operation of the 92pjr online casino and sports betting platform at https://92pjr.com. It applies to all personal data collected from individuals ("Players", "you", "your") who register an account on 92pjr, access any game or betting market, use the cashier, contact our support team, or interact with the platform in any other way.

This Policy should be read in conjunction with the 92pjr Terms & Conditions, which govern the overall contractual relationship between the Player and the Platform. In the event of any conflict between this Policy and the Terms & Conditions on matters of data, this Policy shall prevail.

92pjr is committed to processing personal data in a manner that is lawful, fair, and transparent. We implement technical and organisational measures appropriate to the sensitivity of the data we hold and the risks associated with its processing.

2. Data Controller

For the purposes of this Privacy Policy, 92pjr acts as the data controller in respect of personal data collected from registered Players and website visitors. As data controller, 92pjr determines the purposes and means of processing your personal data.

Questions, requests, or complaints relating to this Privacy Policy should be directed to the 92pjr support team via live chat in your account dashboard or by email at [email protected] (displayed as plain text — not a clickable link).

3. Data We Collect

92pjr collects the following categories of personal data from Players:

4. How We Collect Your Data

92pjr collects personal data through the following means:

1. Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, filling in responsible gaming forms, or contacting our support team.
2. Automated collection: Technical and usage data collected automatically when you access the 92pjr platform, including IP address, device information, and session behavioural data via server logs and analytics tools.
3. Cookies and similar technologies: Session and persistent cookies are used to maintain your login state, remember your preferences, and analyse platform usage patterns. See Section 9 for full cookie details.
4. Third-party payment processors: Confirmation data returned by payment gateways following deposit or withdrawal transactions, including transaction reference numbers and payment method verification status.
5. Identity verification providers: Results from third-party KYC and identity verification services where 92pjr uses such services as part of the account verification process.

5. How We Use Your Data

92pjr uses your personal data for the following purposes:

1. To create and maintain your 92pjr account and provide access to the platform's services.
2. To process deposits and withdrawals in PKR via JazzCash, Easypaisa, HBL, Meezan Bank, Bank Alfalah, international cards, and USDT TRC20.
3. To verify your identity in compliance with Know Your Customer (KYC) and anti-money laundering (AML) obligations.
4. To detect and prevent fraud, bonus abuse, money laundering, and other prohibited activities as defined in the Terms & Conditions.
5. To operate responsible gaming features including deposit limit tracking, self-exclusion enforcement, and session time monitoring.
6. To provide customer support via live chat and email.
7. To communicate important account and platform notifications, including transaction confirmations, security alerts, and policy updates.
8. To analyse platform usage patterns for the purpose of improving platform performance, game library curation, and user experience.
9. To comply with applicable legal and regulatory obligations.

92pjr does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without appropriate human review.

6. Legal Basis for Processing

92pjr processes your personal data on the following legal bases:

1. Contractual necessity: Processing required to provide the services described in the Terms & Conditions, including account management, payment processing, and gameplay.
2. Legal obligation: Processing required for compliance with KYC, AML, and regulatory reporting obligations imposed on 92pjr by applicable law.
3. Legitimate interests: Processing undertaken for fraud prevention, security monitoring, and platform analytics where these interests are not overridden by your fundamental rights and freedoms.
4. Consent: Where 92pjr relies on your consent as the legal basis for processing — for example, for marketing communications — you may withdraw that consent at any time by contacting support.

7. Data Sharing & Third Parties

92pjr does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Your data may be shared with the following categories of recipients only where necessary and on a need-to-know basis:

1. Payment processors: JazzCash, Easypaisa, HBL, Meezan Bank, Bank Alfalah, Visa/Mastercard networks, UnionPay, and USDT wallet processors — solely to facilitate your transactions.
2. KYC and identity verification providers: Third-party services engaged to assist in verifying player identity and processing CNIC documentation.
3. Game content providers: PG Soft, Pragmatic Play, Jili Games, and other licensed game studios may receive anonymised session data for RTP reporting and compliance purposes. They do not receive personally identifiable information.
4. IT infrastructure and hosting providers: Cloud hosting and server infrastructure providers who process data on behalf of 92pjr under strict data processing agreements.
5. Regulators and law enforcement: Where 92pjr is legally obligated to disclose data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction.

All third-party service providers engaged by 92pjr are required to implement data protection standards commensurate with those described in this Policy and to process data only for the specified purposes.

8. Payment Data

92pjr processes payment transactions via certified third-party payment gateways. Full card numbers, JazzCash PINs, Easypaisa account credentials, and online banking passwords are never transmitted to or stored on 92pjr's servers. 92pjr retains only the following payment-related information:

1. Payment method type (e.g., JazzCash, Easypaisa, Visa, USDT TRC20).
2. Last four digits of card numbers where applicable, for display purposes in the cashier.
3. Transaction reference numbers issued by the payment processor.
4. Deposit and withdrawal amounts and timestamps.
5. USDT TRC20 wallet addresses used for crypto transactions.

This data is retained as part of your transaction history, which is required for regulatory compliance, dispute resolution, and anti-money laundering record-keeping obligations.

9. Cookies & Tracking Technologies

92pjr uses cookies and similar technologies to enhance your platform experience and to collect technical and usage data. The following cookie categories are used:

1. Essential cookies: Required for the platform to function. These include session authentication cookies that maintain your logged-in state. These cannot be disabled without preventing access to the platform.
2. Functional cookies: Store your preferences such as language settings, responsible gaming limits display, and cashier preferences. These persist between sessions.
3. Analytics cookies: Anonymised usage data used to analyse traffic patterns, identify performance issues, and improve the platform. 92pjr uses this data internally and does not share it with advertising networks.

You may manage cookie preferences through your browser settings. Disabling essential cookies will prevent platform login and access. Disabling analytics cookies will not affect your gameplay or account access.

10. Data Retention

92pjr retains personal data for the following periods:

1. Account data: Retained for the lifetime of the account plus a minimum of five (5) years following account closure, in compliance with regulatory record-keeping requirements.
2. Transaction records: Retained for a minimum of five (5) years from the date of each transaction for AML compliance purposes.
3. KYC documents: Retained for the lifetime of the account plus five (5) years following account closure.
4. Communications data: Live chat transcripts and email correspondence retained for two (2) years from the date of the interaction.
5. Technical and usage data: Aggregated or anonymised data may be retained indefinitely for platform analytics purposes. Personally identifiable technical data is retained for up to twelve (12) months.

Upon expiry of the applicable retention period, data is securely deleted or anonymised such that it can no longer be linked to an individual player.

11. Data Security

92pjr implements technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

1. 256-bit SSL/TLS encryption for all data in transit between your device and 92pjr's servers.
2. Encryption of sensitive data fields at rest, including identity document data and financial records.
3. Access controls restricting internal system access to authorised personnel on a need-to-know basis, with role-based permissions and audit logging.
4. Regular security assessments and penetration testing conducted by qualified third parties.
5. Incident response procedures for the identification, containment, and reporting of data security incidents.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, 92pjr will notify affected players without undue delay using the contact details held on your account, and will take all reasonable steps to mitigate the impact of the breach.

12. Your Rights as a Data Subject

Subject to applicable law and the legal bases on which 92pjr processes your data, you have the following rights in relation to your personal data:

1. Right of access: You may request a copy of the personal data 92pjr holds about you.
2. Right to rectification: You may request correction of inaccurate or incomplete personal data.
3. Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that override this right.
4. Right to restriction of processing: You may request that 92pjr restricts processing of your data in certain circumstances, for example while a dispute is under review.
5. Right to data portability: You may request a copy of certain data you have provided to 92pjr in a machine-readable format.
6. Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal.
7. Right to object: You may object to processing of your data based on legitimate interests, including direct marketing, where applicable.

To exercise any of the above rights, please contact 92pjr via live chat or email at [email protected]. We will respond to requests within thirty (30) days. Complex requests may require additional time, in which case we will notify you of the extended timeline. We may require identity verification before processing a data rights request.

13. Children's Privacy

92pjr is strictly an adults-only platform. The Platform's services are not directed at, and are not intended to be used by, persons under the age of 18 years. 92pjr does not knowingly collect personal data from minors.

If 92pjr becomes aware that an account has been registered by a person under the age of 18, the account will be immediately closed, all collected data will be deleted without undue delay, and any deposited funds will be returned via the original payment method to the extent practicable.

If you are a parent or guardian and believe your child may have registered on 92pjr, please contact our support team immediately via live chat so that the matter can be resolved without delay.

14. International Data Transfers

92pjr operates internationally and your personal data may be processed by third-party service providers located outside of Pakistan. Where such transfers occur, 92pjr takes steps to ensure that appropriate safeguards are in place to protect your data to a standard consistent with this Privacy Policy.

Such safeguards may include contractual clauses with data processors that impose obligations consistent with applicable data protection standards, or reliance on adequacy decisions or equivalent mechanisms where available.

By using 92pjr, you acknowledge and consent to the transfer of your personal data to service providers in other jurisdictions as described in this section and in Section 7 above.

15. Changes to This Privacy Policy

92pjr reserves the right to amend this Privacy Policy at any time. Material changes — particularly those that expand the scope of data collection, change the purposes for which data is used, or affect your rights as a data subject — will be communicated to registered players via the email address or mobile number on file, or by a prominent notice on the platform, prior to the effective date of the change.

Continued use of the 92pjr platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not accept an amendment, please cease using the platform and contact support to request account closure before the effective date.

The date at the top of this page reflects the date this Privacy Policy was last updated. We encourage you to review this Policy periodically.

16. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 92pjr, please contact us through the following channels:

1. Live Chat: Available 24/7 from within your 92pjr account dashboard. Fastest response channel for account and data queries.
2. Email: [email protected] — for formal data subject requests, privacy complaints, and matters requiring written response. This is a plain text address; no clickable link is provided.

92pjr is committed to resolving privacy-related queries promptly and fairly. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant regulatory or supervisory authority in your jurisdiction.